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How to Order
HOW
TO ORDER: There are many methods of
ordering are available to you.
1)
Web Shopping Cart: Please follow the instructions
listed below:
A. First you can start by logging on to www.easternoffprice.com
B. You then have several choices for selecting products
from easternoffprice.com.
C. First is the "PRODUCTS" page.
The products page has a listing of Size and Gender. You
can select your desired Size and Gender and the next page
will display the products listed in our database.
D. Second is our "SEARCH" page.
On this page you can select from a number of criteria's
to narrow down your search. After selecting the options
available to you, press the search button and the next page
will display the related products to your search.
E. Third would be the "NEW ITEMS"
link, this will show a listing of products that have been
entered in the past 21 days.
The results page from the product search options above;
"PRODUCTS", "SEARCH"and
"NEW ITEMS" are displaying the same information
on the result page. This page shows a basic product overview
of: Item #, Brand, Sub Category, Size, Gender, Short Description,
Season, Cost per Unit, Prepack in Units, Cost per Prepack,
Order Qty in Prepacks and Add to cart option.
F. On
the results page, if your a repeat customer and your familiar
with our products you can simply put in a quantity amount
for the item like 1 for 1 item, then add the desired item
to your cart using the "ADD TO CART" button.
If you would like to see a detailed description and color
picture of the item just simply click on the ITEM #.
H. If you do select the the item #, you will be directed
to the detail description page of that item #. This page
would show a in-depth detail of the product and a color
picture of the item. From here you can put in a quantity
amount for the item like 1 for 1 item, then add the item
to your cart by clicking on the "ADD TO CART"
button.
I. After you have added an item to your cart, the
review cart page will show. This page will allow a shopper
to modify their cart, clear the cart or checkout.
J. Next you want to purchase the items in your cart.
Click the checkout button. You will be asked to select "TERMS"
option for what type of account you have. Based on your
selection you will be sent to the following options:
New account COD GUARANTEED FUNDS (You be sent to
order form)
New account PREPAYMENT (You will be sent to estimated
freight page to select shipping option)
New account NET 30 DAY TERMS (You will be sent to
credit application)
Existing account COD GUARANTEED FUNDS (You be sent
to order form)
Existing account PREPAYMENT (You will be sent to
estimated freight page to select shipping option)
Existing account NET 30 DAY TERMS (You be sent to
order form)
If you are sent to the estimated freight page the next step
would be to select a shipping method and then continue to
the order form. Fill out the order form and submit your
order.
If you are sent to the credit application you can either
fill out credit app. and submit your credit and your order.
Or you select to send your order and print out the credit
app. and fax it the the specified number for approval.
If you
are sent directly to the order page please fill in required
information and submit.
Your order will be processed in a timely fashion and you
will receive an email order confirmation.
2)
By Phone: Please have your order prepared for our
order department. We require only style number and quantity.
Our hours of operation are 8:00 AM to 4:30 PM Eastern Standard
Time. For quicker service, call before 10:00 AM EST. Our
minimum order is only $100.
Important
Phone numbers:
Toll
free: 1-800-526-0793
Phone: 1-973-386-1000
Se hable Espanol: 1-973-450-3078
3)
By Fax or Mail: Please prepare your order on your
own purchase order form or contact us for a copy of our
own order form. Please fill in all information in the spaces
provided and fax or mail to us.
Important
Fax numbers:
Order
Fax Line: 1-973-386-9218
Or
mail to:
Eastern
Off-Price Eastern Clothing Company
41 Farinella Dr
East Hanover, NJ 07936
Important
Phone numbers:
Telephone: 1-212-564-2545
Fax: 1-212-564-2590
Showroom:
Eastern Off Price
112 W 34th St, Room 843
New York, NY 10120
QUALITY
GUARANTEES: Unless marked, all merchandise listed in
our catalog is first quality. All pictures listed contain
one or more of the styles contained in our pre-packs. We
make every effort to reflect accurately the products listed
in our site (WYSIWYG...what you see is what you get) Should
you be displeased with anything you receive or if it is
defective, please contact us for your return authorization
within 5 days of receipt. You will receive full credit for
the return. Since we do not offer call tag service, please
send back all returns by UPS insured or PP insured. All
returns must be in their original packing. We realize how
difficult it is ordering from a picture. This guarantee
makes every purchase from us a sure thing.
TERMS
OF SALE: Terms are Net 30 days, once credit is approved
by our factor, Main Factors of Dallas, TX If you wish to
apply for a credit line, please fill in all the appropriate
information in our on-line credit application and send to
us. If you are uncomfortable transmitting this information
via web, please print this application and fax to 973-386-9218.
Credit lines can be established in 1 day but may take as
long as 30 days if additional information is required.
To avoid
any delay, you may request a C.O.D. or prepayment shipment.
All C.O.D. shipments must be paid with certified check,
cashiers check or money order. UPS/RPS will not accept Cash.
For first orders a 35% deposit may be required. Stage shipped
C.O.D. orders will require an advance deposit.
Sorry,
at this time we do not accept credit cards.
SHIPPING
REQUIREMENTS: Our web site displays seasonal products.
These items are of limited quantity and will sell out. To
insure customers receive their orders timely, we have instituted
certain shipping requirements.
In
season product: Merchandise will ship at once
or can be requested for up to 30 days from order date.
Out
of season product: Merchandise can ship at once or can
be requested for the first in-season shipping window following
order date.
For
Fall: 7/25 start. For
Spring: 12/25 start.
Out
of season orders must be confirmed by customer in writing
and may require an advance deposit.
For
any other shipping requirements, please call our order line
at 800-526-0793.
BACKORDERS:
Items not shipped on the original order will be backordered.
All backorders will be shipped unless prior notice is provided.
REFUSED
SHIPMENTS: Refusals without justification will be responsible
for freight & restocking charges. It may result in no further
orders being accepted.
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SPECIAL
ORDERING INFORMATION FOR EXPORT ACCOUNTS
How
to Order: Use our web shopping cart and fill out our
purchase order form with your information and submit it
to us. Upon receipt, we will have a proforma invoice prepared
for you. Please remember to include your fax number for
us to send your proforma.
Terms
of Sale:
For all orders under $10,000 we require payment in advance
by bank draft or wire transfer. To wire transfer funds you
will need to contact us for wire transfer information.
For
orders over $10,000, we can work by prepay or letter of
credit (L/C). All L/C's must be confirmed and irrevocable
drawn on a U.S. bank. Since pricing is F.O.B., the L/C should
allow for the addition of freight, insurance and documentation
charges to the L/C amount. These charges will be substantiated
with proper documentation. Also, please allow for partial
and transshipments to insure the lowest freight rates to
your country. Please adhere to these guidelines to avoid
any excessive amendment fees payable to the bank.
Availability
& Lead Time: Nearly every item listed is in stock. Lead
time will vary based on terms of sale. For prepaid orders,
we can ship as quickly as 72 hours to 3 weeks. For L/C shipments,
we do require 4-6 weeks for shipping and negotiating the
documents.
Pricing:
All prices are FOB East Hanover, NJ. Our minimum export
order is $1000.
Exclusive
Territories: If your company can handle a minimum yearly
volume, we would be interested in hearing from you. Yearly
minimums vary by Country.
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